AGENCY LIST

Working Solutions

Plano, Texas, United States
Visit workingsolutions.com

Virtual contact center outsourcing for scalable customer experiences

Working Solutions provides virtual contact center outsourcing services, focusing on enhancing customer experiences (CX) for businesses across various industries. With a network of over 150,000 independent contractors, they offer scalable solutions to meet the fluctuating demands of customer service, sales support, and business continuity.

Their core services include inbound call center operations, advanced CX analytics, AI-enabled solutions, and customer care. Working Solutions emphasizes flexibility and efficiency, ensuring that their agents are well-trained and acclimated to clients' needs, delivering empathetic and effective service.

Clients range from small businesses to Fortune 500 companies, with proven results such as cost reductions and improved customer satisfaction. Notable partnerships include Sylvan Learning and Intuit TurboTax, where they provide specialized support to enhance customer interactions and streamline processes.

30
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

  • No services found for this category.

Agency details

Team size
500+ people
Founded
1996 (30 years)

About this agency on Agency List

Working Solutions holds an Agency List Score of 72 out of 100.

That score is higher than 23% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Working Solutions in September 2026, reading 6 pages published on workingsolutions.com.

The score reflects what Working Solutions had published by that date; anything published since has not been read.

Directory hubs

Browse the wider directory Working Solutions is listed in.