AGENCY LIST

XACT

Orlando, Florida, United States
Visit myxact.com

Customer support solutions for phone, chat, email, and internet.

XACT specializes in enhancing communication through broad customer support services. They offer a wide range of solutions including phone, SMS, email, and chat support, ensuring seamless interaction across multiple channels. Their services extend to service and support dispatch, telephone answering, and business process outsourcing improvement, all designed to optimize client operations.

With over 125 years of contact center management experience, XACT is committed to maintaining high standards of quality assurance and workforce management. Their PCI and HIPAA compliant infrastructure supports the XACT@Home program, allowing for flexible and secure remote operations. The company also provides implementation and onboarding services to ensure smooth transitions and effective integration of their support systems.

Operating from contact centers in Orlando, Florida, and Bangor, Maine, XACT is dedicated to delivering reliable customer support with downtime. Their expertise in outbound survey/response and customer help desk services makes them a partner for businesses seeking to improve their customer engagement strategies.

31
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
201-500 people
Founded
1995 (31 years)

About this agency on Agency List

XACT holds an Agency List Score of 93 out of 100.

That score is higher than 79% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed XACT in September 2026, reading 6 pages published on myxact.com.

The score reflects what XACT had published by that date; anything published since has not been read.

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