XCO Agency works as a Shopify Plus Partner, handling platform transitions with zero downtime and connecting stores to ERPs, CRMs, PIMs, and fulfillment systems. Work includes UI/UX design grounded in data, wireframing, and usability testing, alongside code optimization aimed at sub-second load times. The agency also builds custom wholesale channels with tiered pricing and maintains a set of proprietary Shopify apps, including Claimify for handling claims and returns.
Projects start with a discovery phase to map out the business before moving into iterative development with weekly demos. CRO and A/B testing run alongside analytics setup to inform design decisions, and each build goes through QA and performance testing before a zero-downtime deployment. Ongoing monitoring and optimization continue after launch.