AGENCY LIST

Zappos

United States
Visit zappos.com

Delivers WOW through service and customer experience

Zappos is a service-oriented company that began as an online shoe retailer and has since expanded to include clothing, handbags, and accessories. Their mission is to deliver happiness to customers, employees, vendors, shareholders, and the community in a sustainable way. Zappos is known for its exceptional customer service and company culture, which are guided by their 10 Core Values.

The company offers a wide range of products and is committed to providing the best customer experience. They were one of the first online retailers to offer free next-day shipping and free returns, along with a 365-day return policy. Zappos emphasizes the importance of kindness, inclusion, and compassion in their business operations.

Zappos joined the Amazon family in 2009, aligning with Amazon's strong focus on customer service. They continue to innovate and expand their offerings while maintaining their core values and commitment to delivering WOW through service.

17
YEARS IN BUSINESS

Capabilities

Category

Ecommerce Marketing

Services

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About this agency on Agency List

Zappos is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Zappos and may evolve as additional data is verified or updated.

Local context

Zappos operates in United States serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.