AGENCY LIST

Zappos

Visit zappos.com

Delivers WOW through service and customer experience

Zappos is a service-oriented company that began as an online shoe retailer and has since expanded to include clothing, handbags, and accessories. Their mission is to deliver happiness to customers, employees, vendors, shareholders, and the community in a sustainable way. Zappos is known for its exceptional customer service and company culture, which are guided by their 10 Core Values.

The company offers a wide range of products and is committed to providing the best customer experience. They were one of the first online retailers to offer free next-day shipping and free returns, along with a 365-day return policy. Zappos emphasizes the importance of kindness, inclusion, and compassion in their business operations.

Zappos joined the Amazon family in 2009, aligning with Amazon's strong focus on customer service. They continue to innovate and expand their offerings while maintaining their core values and commitment to delivering WOW through service.

17
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Ecommerce Marketing

Services

What these services involve

Affiliate and Influencer for Ecommerce
Affiliate and Influencer for Ecommerce for ecommerce marketing buyers. Clear scope, measurable outcomes, and reliable delivery.
Analytics and LTV Modeling
Analytics and LTV Modeling for ecommerce marketing buyers. Clear scope, measurable outcomes, and reliable delivery.
Conversion Optimization for Stores
Conversion Optimization for Stores for ecommerce marketing buyers. Clear scope, measurable outcomes, and reliable delivery.
Email and SMS for Ecommerce
Email and SMS for Ecommerce for ecommerce marketing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people
Founded
2009 (17 years)

Worked with Zappos?

Reviews on Agency List come from people who have hired the agency. Be the first to describe what the work was like.

About this agency on Agency List

Zappos is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Zappos and may evolve as additional data is verified or updated.

Directory hubs

Explore the main hubs to browse agencies by specialty and service.

Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.