ACM Solutions

ACM Solutions, based in Glasgow, builds and maintains secure online applications for organisations that deliver advice and support services. Its case management software, AdvicePro, is used by more than 500 organisations and helps provide advice and support to 4 million individuals across the UK. Customers include national charities and voluntary bodies, local government authorities, housing associations, law centres and academic bodies — organisations that need to track cases, report outcomes and manage service delivery at scale.

Work spans application development, ongoing maintenance and support, security and web application firewall (WAF) protection, and managed IT services. Applications are hosted remotely at a secure data centre rather than on client premises, and the company works with a user steering group to shape how systems develop over time. Ali McLaren serves as Managing Director and Steve Caulfield as Technical Director.

AdvicePro itself includes built-in reporting functionality for the UK, Scottish and Northern Ireland governments as well as the Legal Aid Agency, reflecting the compliance demands of the advice and voluntary sector. The scale of its deployment — over 500 organisations and 4 million individuals supported — points to a product built for sustained, sector-wide use rather than one-off projects. Combined with secure hosting and a dedicated security and WAF service, the offering addresses both the software itself and the infrastructure it runs on, backed by a support and maintenance function for organisations that depend on continuous availability.