Atento

Name: Atento
Address: Madrid, Comunidad de Madrid, Spain

Agency List Score

Madrid, Comunidad de Madrid, Spain

Transforming customer experience with AI and consulting solutions

Pioneering Business Transformation Outsourcing (BTO), Atento leverages over 25 years of expertise to redefine customer experience through consulting, AI, and operational excellence. The company is dedicated to transforming CX across every sector by integrating AI-driven optimization and analytic-powered insights.

Atento offers a comprehensive suite of services, including CX consulting, BPO solutions, and AI advanced insights. Their AI Agent Assist and industry-specific intelligence ensure that customer interactions are optimized and aligned with market demands. With 250,000 hours of insights, Atento provides tailored solutions for industries such as automotive, finance, healthcare, and retail.

Operating in 17 countries with over 80,000 employees and 64 customer service locations, Atento serves more than 250 clients worldwide. The company is committed to delivering impactful results and fostering human connection through transformative CX technology, ensuring that businesses can meet evolving customer expectations efficiently and effectively.

YEARS IN BUSINESS

SERVICES

Capabilities

Agency details

Team size: 500+ people
Founded: 1998 (28 years)

How Atento scores 40 on Agency List

The Agency List Score rates each listing out of 100 across four equally weighted areas. It measures the strength of the agency's listing and public signals — not the quality of its work.

Presence & Maturity

25 / 25

How complete and how recently maintained this listing is.

Has a detailed written overview.
Has a tagline summarising what the agency does.
5 of the core profile fields are filled in.
Profile details were updated recently.
Founding year on record (1998).

Relevance & Capability

9 / 25

How clearly the agency's specialism and services are classified.

Assigned to a primary category.
No individual services listed.

Credibility & Trust

6 / 25

Contactability and verification signals that show a real business.

Listing ownership is not yet verified.
A working website is on record.
No contact address on record.
No phone number on record.
Location is on record.

Authority & Proof

0 / 25

Independent proof of work: reviews, published projects and awards.

No published reviews yet.
No published project work yet.
No awards recorded.

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Other agencies near Atento

Elsewhere in Spain

About this agency on Agency List

Atento is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Atento and may evolve as additional data is verified or updated.

Local context

Atento operates in Madrid, Comunidad de Madrid, Spain serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.