AGENCY LIST

Genesys

Menlo Park, California, United States
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AI-powered customer experience and workforce engagement solutions

Genesys delivers AI-powered experience orchestration and workforce engagement management through its innovative platforms, Genesys Cloud CX and Genesys Cloud EX. These solutions are designed to enhance digital customer engagement and optimize contact center operations across various sectors, including banking, healthcare, retail, insurance, and government.

The company's cloud architecture and open platform facilitate seamless integration and scalability, allowing businesses to manage customer journeys effectively. With tools and APIs available through the AppFoundry® Marketplace, Genesys supports continuous innovation and customization to meet unique business needs.

Renowned for its partnerships with organizations like Kiwibank, The Hotline, City of Clearwater, Aeromexico, and Benify, Genesys is a trusted provider in the industry. Its commitment to delivering exceptional customer experiences is evident in its broad suite of services and its recognition in industry reports such as the IDC MarketScape and Forrester Wave.

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About this agency on Agency List

Genesys is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Genesys and may evolve as additional data is verified or updated.

Local context

Genesys operates in Menlo Park, California, United States serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Browse service-specific market pages for Genesys across the geography this profile serves.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.