Mary Aviles

Mary Aviles assists organizations in understanding and designing the experience layer, focusing on AI products, B2B SaaS platforms, and complex systems. With 15 years of experience established research in high-stakes domains, she excels in defining how conversational AI should behave and ensuring that AI outputs are not only technically accurate but also emotionally stable.

As a fractional research and product advisor, Mary Aviles conducts discovery research, synthesizes insights across business units, and translates research into product tradeoffs and prioritization. Her expertise in AI evaluation and quality design helps organizations identify service failure points and align multiple stakeholders around evidence-based plans. She has led research across digital health, financial services, and education, contributing to the growth of products by building user trust.

Mary Aviles has also mapped Detroit's collaborative workspace landscape and built a 21,000-member global professional community. Her work emphasizes the importance of clarifying which questions require research and aligning cross-functional teams around user insights, ensuring that products meet both technical benchmarks and user expectations.