NORS-METRO specializes in multicultural data collection services, offering a comprehensive range of bilingual support since 1990. The agency is known for its expertise in telephone interviewing, political polling, and customer satisfaction surveys, among other methodologies. With a focus on quality research support, NORS-METRO ensures efficient, accurate, and budget-friendly project delivery.
The agency provides a variety of data collection services, including online surveys, focus group recruiting, and mystery shopping. Their capabilities extend to telephone (CATI), web-based online studies, and hybrid data collection platforms. NORS-METRO also offers data processing services, ensuring precise analysis and reporting through advanced tabulation software.
NORS-METRO's team includes experienced professionals like Luis Montenegro Jr., who manages project operations, and Kevin Montero, the I.T. Manager. The agency is a registered government contractor and has worked on projects for the United States Broadcasting Board of Governors. Their commitment to quality is reflected in their total quality management techniques and PRC-certified management staff.