Ticketing and Retail System for Attractions and Events

Convergence builds a ticketing and retail platform for zoos, aquariums, museums, waterparks, theme parks, tours, botanical gardens, and brand experiences. The system handles admissions, ticketing, membership, retail, and food & beverage in one integrated setup, letting event managers sell and manage all products from every department without switching between separate tools. Clients range from some of the largest zoos, aquariums, and corporate brand experiences in the world down to smaller regional attractions.

The platform is built to keep selling even when connectivity fails: the POS keeps running with no or slow internet and can support hundreds of stations at once, which matters for venues running large-scale events with heavy foot traffic. Membership entitlements extend across admissions, education, retail, and food and beverage operations, so a single member record governs what a visitor can access or purchase throughout a property. For event managers handling large-scale programming, the platform consolidates ticketing power and sales management for multiple events under one system rather than requiring separate setups per event.

Kiosks extend the platform's reach into on-site customer service, capturing photo ID, printing member cards, scheduling events, and dispensing tokens. This gives attractions a way to handle front-of-house tasks that typically require staffed counters, folding them into the same system that manages ticketing and retail transactions. The combination of offline-capable POS, unified membership entitlements, and kiosk-based service functions positions the platform for operations where uptime and integrated department management carry direct operational weight.