Ranked · 13 of 16 assessed
Ordered by Agency List ScoreHuman-centred design with UX research and accessibility focus
Transforms digital customer experiences with AI and connected commerce
User experience design and strategy consultancy for digital innovation
Data analytics and strategy for technology and media industries
Analytics and media services for inbound lead capture and search visibility
Award-winning insights for strategic brand and communication development
Global insights for the child, youth, and family market
Market research for brand tracking and customer insights
Global consumer and sensory research for brand innovation
Customer experience research for sustainable growth and profitability
Healthcare market intelligence for medical product success
Inspiring brand growth through research and storytelling
Research-driven partner for health systems with creative agility
Also in United Kingdom · 5 not ranked here
2 have not yet been assessed on the Agency List Score. Alphabetical.About this ranking
What this page ranks
This page ranks 13 of the 16 assessed customer journey research agencies in United Kingdom — the ones carrying a published score — out of 18 listed.
The score measures how well an agency documents its own work in public — named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than described as the client's own results. It does not measure client satisfaction, price, or availability.
Cohorts and awards
Agencies are compared within a cohort — here, Customer Journey Research in United Kingdom. A cohort must be large enough to express the band being awarded: at least 8 assessed agencies for a top 25% award, 20 for top 10%, 40 for top 5%, and 300 for top 1%. This one holds 16, so the strongest award available here is top 25%.
The 2 customer journey research agencies not yet assessed are listed on this page but not ranked.
A further 3 were assessed and no published evidence of their work was found, so no score is shown for them.
Paid placement
Partner agencies can buy a labelled placement block above the ranking on this page. It is always marked as paid and is never mixed into the ranked list.
Placement is paid; it does not affect the ranking, cohort membership, or any agency's score. Ranking position, cohort membership and the score itself are not for sale.
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Categories in United Kingdom
Customer Journey Research nearby
Questions
- How many customer journey research agencies are in United Kingdom?
- 18 are listed on Agency List in United Kingdom. 16 of them have been assessed on the Agency List Score as of October 2026, and 13 of those carry a published score.
- Which customer journey research agency in United Kingdom is ranked highest?
- User Vision, with an Agency List Score of 95.1, ranks #1 of 16 assessed agencies in Customer Journey Research in United Kingdom.
- Why are 5 customer journey research agencies listed here but not ranked?
- 2 of the 18 listed have not yet been assessed on the Agency List Score. A further 3 were assessed and no published evidence of their work was found, so no score is shown for them. They each have a profile and are listed below the ranking, alphabetically, rather than being hidden or mixed into it.
- How is the ranking determined?
- By Agency List Score, within the Customer Journey Research in United Kingdom cohort of 16 assessed agencies. The score is computed from evidence published on each agency's own website: named clients, quantified outcomes, and whether the outcome is attributed to the agency. Paid placement does not affect it.